top of page
turnbull-website-logo.png
pexels-edu-jimenez-12887750_edited_edited.jpg

warranty

This Manufacturer’s Limited Warranty is applicable only to authentic Turnbull Audio products sold through authorized channels, and is in addition to, and does not affect your legal (statutory) rights under your applicable national laws relating to the sale of consumer products.

 

If Turnbull Audio determines that the product returned  is covered by this Manufacturer’s Limited Warranty, and is not excluded by “What is not covered” (below) Turnbull Audio shall at its expense, either (a) repair the product, or (b) replace the product with a new or re-built equivalent.  If a product is determined to be a fake, Turnbull Audio will keep the product to help maintain authentic representation of Products on the market. 

 

Warranty Period:  The warranty period starts on the date the product ships from Turnbull Audio, and ends 36 months later.  A bill of sale with serial number noted will be authorized as the beginning of the warranty period, if presented at time of service.

 

How to get warranty service:  During the applicable warranty period, if you wish to return a defective product, first reach out to the dealer whom the purchase was made through.  If extenuating circumstances prevent this, reach out to Turnbull Audio at support@Turnbullaudio.com.  Turnbull Audio will work to establish a contact channel, and continue with the warranty repair.

What is not covered?

This Manufacturer’s Limited Warranty does not cover product issues:

A) caused by unreasonable or unintended use.

B) with a product returned after the applicable warranty period has expired.  A service fee may be advised, and it will be up to the consumer to have the product returned to them, or repaired at their cost

C) resulting from the product being maintained, altered or modified, opened or repaired, other than by Turnbull Audio or by a Turnbull Audio authorized service center.

D) with a product on which the serial number has been altered, removed, or rendered illegible.

E) resulting from the product being used with hardware that it is electrically or mechanically incompatible

F) resulting from the product being physically damaged, other than by Turnbull Audio, or a Turnbull Audio authorized service center.

 

In addition, this Manufacturer’s Limited Warranty does not cover:

A) the cost of installation/removal, or reinstallation of the product, or the cost of shipping the defective product to Turnbull Audio

B) accidents, failure to follow instructions, use outside the scope of any other provided documentation (i.e. jump roping not covered).

 

Subject to any rights and remedies that you may have under US Consumer Law, for any defective product that is not covered by the Manufacturer’s Limited Warranty, you must pay Turnbull Audio for all reasonable parts, labor, and shipping charges incurred by Turnbull Audio to repair or replace the defective product.

bottom of page